PLEASE READ PRIOR TO BOOKING :
RESERVATIONS AND RETAINERS
A valid credit/debit card is required to secure telephone, online and mobile appointment as well as a non-refundable retainer in order to secure your appointment date/time. Your card will only be charged at the time of booking for the retainer amount. The balance of your total will be charged upon completion of service.
CANCELLATIONS/ RESCHEDULING/MODIFICATIONS
We value your time as our guest & set aside time exclusively for you! As a courtesy and in order to accommodate others who wish to be serviced, we request 48 hours notice of your intent to cancel and we require a full 24 hours notice of your intent to cancel/reschedule your appointment to avoid penalties. If you are scheduled and we do not hear from you to cancel 24 hours prior to, we will plan to service you. Cancellations or modifications made inside of the 24 hour window are subject to a fee equal to 50% of the service. A same day modification to downgrade/remove a service (lesser in cost and/or time) is considered a cancellation & also requires at least 24 hours’ notice. This will result in 50% of that downgraded/removed service.
A request to reschedule a appointment to a new date also requires at least 24 hours’ notice.
Reservations made and canceled on the same day are subject to the cancellation fee of 50% of the service. Retainer fees may apply to schedule future appointments
NO-SHOWS
If a guest fails to arrive for their appointment without prior notice, the retainer will be forfeited and the remaining balance due for services reserved will be charged to the card on file.
Cards shall be charged for cancellations not adhering to the policies outlined. No-shows will be charged 100% of the services reserved.
LATE ARRIVALS
We do our best to respect our guest's time & to be prompt with every reservation. We realize sometimes plans may be delayed, however, if you arrive more than 10 minutes - past your reservation start time, you may be asked to wait, reschedule or abbreviate your reservation in order to honor our next client's reservation and not compromise the service we provide.
If we are still able to accommodate you, you will be assessed an automatic $15 late fee at checkout in addition to your service fee. If we are unable to accommodate you, and your reservation must be canceled/rescheduled, you are subject to our cancellation fees.
As a courtesy, please give us a call to let us know if you are running behind so we know how to best accommodate you. Please call us at least an hour in advance of your reservation with requests to move to a later time on the same day to avoid being assessed the late fee.
COMMUNICATION
Please ensure we have the correct phone number and email address on file so that you can receive reservation reminders.
If we're closed, you can still notify us of your intent to cancel or modify your appointment to avoid last minute cancellation fees.You will receive confirmation of any change made. Technical difficulties? Send us an message at (757)386-9156.
PAYMENT
We accept cash, credit or debit card (Visa, Mastercard, Discover, American Express). Gratuities are greatly appreciated. Our website’s “Book Now” page will ask for your credit card to schedule & hold your appointment. Your credit card will Not be charged at this time - your card is only on file for No-Show protection. On your appointment day you can chose another payment method; pay by cash, with a different credit card or with the card you originally made the appointment with.
HOURS
We are a by appointment only studio. It is best to schedule in advance. Same day appointments may be available but very limited. Please call/text us to schedule for same day appointments.
PROVIDER REQUESTS
While we try to accommodate all service provider requests, there are instances where we cannot guarantee you will be paired with a particular provider. We will give as much notice as possible if the provider requested becomes unavailable. Should you decide not to move forward with your appointment, 24 hours’ notice is required in accordance with our cancellation policy.
In instances where notice cannot be provided, we will provide another service provider to accommodate you.
GIFT CERTIFICATES & REFERRAL CREDITS
Gift certificate balances not redeemed in whole or in part will expire 1 years after purchase.
Referral credits not redeemed in whole or in part will expire six months after of receipt. Referral credits cannot be redeemed for retail and can only be used toward the balance of a service. Referral credits are not transferable.
RATES
We periodically update our services. Although we make every effort to keep our website and service menu updated, please note that rates and services are subject to change at any time.
STUDIO
In order to maintain a relaxing environment for our guests, our studio suites/service areas are reserved for only those guests being serviced. Those not receiving service are not permitted beyond the waiting area. Children under the age of 12 yrs old, must be accompanied by an adult. Children are not permitted in the studio/service area.
Cellphone usage: Please limit all phone calls while being service.
REFUNDS
We do not offer refunds on services rendered,under any circumstance. We do our best to manage expectations prior to rendering services. However, if you find issue with the results of your service, please let us know and give us the opportunity to remedy the situation at that time.
No refunds will be given on retail products. They are intended for personal use/ hygiene and/or are curated by small businesses.
Gift card orders are not non refundable, non transferable or exchangeable.
PMU RESULTS
Healed results will vary with each individual client and using a pencil or powder may still be needed. We have no control over what occurs during the healing process. Absolutely NO guarantee will be made and additional sessions (charged accordingly) may be required to obtain optimal results.
Additional charges will apply,if you have had your eyebrows/lips/eyes previously tattooed and are interested in a cover-up/re-work, you MUST send us a clear photo PRIOR to booking your appointment. In some cases where the previous work is too dark, dense, discolored, or large, tattoo removal will be highly recommended before we begin the cover-up/re-work. Previously tattooed areas and cover-ups will always require additional touch-ups for best results and will be charged accordingly.
Your touch up appointment can be scheduled no sooner than 6-8 weeks following your first session. We must give your skin some time to fully heal and regenerate before tattooing it again. This touch up appointment is highly suggested for best results, as the work is considered incomplete without the touch up.
Additional refresher appointments will be charged depending on how much work is to be done. Refreshers are generally required every 1-2 years.
